Quality of Experience (QoE) data is essential for monitoring and enhancing the user experience in video streaming. It provides insight into metrics such as video start times, rebuffer events, and other factors that impact viewer satisfaction.
Note: Quality of Experience metrics is a premium feature available exclusively to Wowza Video subscribers with an annual subscription. To access this feature for enhanced streaming insights, contact our sales team.
If you do not see QoE data on your dashboard in Wowza Video, it could be due to one or more of the following reasons:
Outdated Flowplayer version
To collect QoE data, Wowza Video requires you to use Flowplayer version 3.16 or later. Older versions may not support QoE data tracking, leading to an empty dashboard. To ensure data visibility, update to the latest Flowplayer version 3.16.
No data from selected filters
The filters you apply to your dashboard view, such as date range or device type, may result in no data if there are no events matching the specifications. For example, if you’ve set filters to show data from a specific timeframe without any playback events, the dashboard will appear empty. Try adjusting the filter settings to see if this resolves the issue.
Lack of QoE data from native SDKs
The native Wowza Flowplayer SDKs don’t currently support QoE metrics. If you’re using iOS, Android, or React Native SDKs, QoE metrics may not be available.
Other factors that may limit the QoE data
WebRTC streams may not support specific QoE metrics, like video start time or rebuffer events, leading to missing data for these metrics.
Troubleshooting tips
If your dashboard is missing QoE data, use the following checklist:
- Verify that you’re using Flowplayer version 3.16 or later. You can check the player version if you right-click on the player three times.
- Adjust your dashboard filters like stream type, devices, and time frame to ensure they align with your streaming data.
- Confirm that the SDKs you are using are compatible with QoE data collection.
- Consider the limitations related to WebRTC streams.
