Support Overview
Wowza Support and Services
How can we help you?
Get the help you need quickly! The answers to our most frequently asked troubleshooting, product, and account questions are all in one place. Skip the step of submitting a ticket by accessing our FAQs.
Premium Support Plans
Customize support to meet your current and evolving needs.
(Note: Not applicable for Wowza GoCoder SDK or APIs)
Silver
Enhance Your Access
- Same-business-day response time (if submitted by 2 p.m. ET).
- $125/month, billed annually.
Gold
Extend Your Capabilities
- Two-hour response time (during business hours).
- One event with Wowza Live Event Support.
- $585/month, billed annually.
Platinum
Elevate Global Services
- 30-minute response time.
- Four events with Wowza Live Event Support.
- Contact us for pricing.
Wowza Streaming Engine
Software Updates
Get the latest feature enhancements by keeping your Wowza Streaming Engine software up-to-date. Updates are included with maintenance and support contracts.